Deccan Tourism & Hospitality Consultancy (“we”, “us”, “our”, “Company”) operates the website deccantourismhospitality.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard information about visitors and prospective clients who use our Site or contact us regarding Ministry of Tourism recognition, registration, and related tourism and hospitality consultancy services (collectively, the “Services”).

By using the Site or submitting your information to us (including via our contact form, WhatsApp link, phone, or email), you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site or provide your information to us.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us for a consultation or use our Services, we may collect:

Name, business name, and designation
Phone number and WhatsApp contact details
Email address
Business address and category of registration sought (e.g., Travel Agent, Tour Operator, Hotel/Hospitality Unit, Adventure Tour Operator, MICE Service Provider, etc.)
Documents and information required for Ministry of Tourism recognition or registration applications (such as business incorporation documents, GST/PAN details, property or license documents, and other supporting paperwork you choose to share with us)
Any other information you voluntarily provide in communications with us

1.2 Information Collected Automatically

When you visit the Site, our hosting provider and any analytics or plugin tools in use (the Site is built on WordPress with the Elementor page builder) may automatically collect limited technical information, such as:

IP address and approximate location
Browser type, device type, and operating system
Pages visited, referring pages, and time spent on the Site
Cookies or similar tracking technologies, where used by the Site’s theme, plugins, or embedded third-party content

1.3 Information from Third Parties

If you reach us through a third-party platform such as Facebook, Instagram, or WhatsApp, we may receive information you make available through your profile or messages on that platform, subject to that platform’s own privacy policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to consultation requests and provide the Services you have asked about
To prepare, review, and submit documentation on your behalf for Ministry of Tourism recognition or registration, where you have engaged us to do so
To communicate with you regarding the status of your enquiry, application, or engagement
To send you information about our Services that we believe may be relevant to you
To maintain internal records, invoices, and client files
To improve the Site and understand how visitors use it
To comply with applicable legal, regulatory, or governmental requirements

3. Legal Basis for Processing

We process your personal information where you have given consent (for example, by submitting your details through our contact channels), where processing is necessary to provide the Services you have requested, and where processing is necessary to comply with a legal obligation or for our legitimate business interests, such as maintaining client records and improving our Services.

4. Disclosure of Information

We do not sell or rent your personal information. We may share your information with:

Government departments and authorities, including the Ministry of Tourism, Government of India, and relevant State Tourism Departments, strictly for the purpose of processing your registration or recognition application
Service providers who support our operations, such as website hosting providers, email service providers, and IT support, who are bound to handle information only for the purposes we specify
Professional advisors (such as legal or accounting consultants) where necessary to provide our Services
Law enforcement or regulatory authorities where disclosure is required by law, court order, or governmental request
A successor entity in connection with a merger, acquisition, or sale of business assets

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide ongoing consultancy Services, maintain records required for regulatory or tax purposes, and resolve disputes. Documents submitted for a registration or recognition application are generally retained for the duration of the engagement and for a reasonable period thereafter for record-keeping purposes, unless you request earlier deletion and we are not legally required to retain the information.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk.

7. Cookies

Our Site, being built on WordPress and Elementor, may use cookies and similar technologies to operate correctly and to understand visitor behaviour. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of the Site.

8. Third-Party Links and Platforms

The Site contains links to third-party platforms, including WhatsApp, Facebook, and Instagram, for the purpose of enabling communication with us. We are not responsible for the privacy practices of these third-party platforms. We encourage you to review their respective privacy policies before sharing information through them.

9. Children’s Privacy

Our Services are intended for business owners, entrepreneurs, and professionals in the travel, tourism, and hospitality sector. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and other applicable Indian data protection laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal and contractual obligations
Withdraw consent to processing, where processing is based on consent
Raise a grievance regarding the handling of your personal information

To exercise any of these rights, please contact us using the details in Section 13 below.

11. Grievance Redressal

In accordance with applicable Indian law, any grievances or complaints regarding the processing of your personal information may be addressed to our Grievance Officer at the contact details provided in Section 13. We will endeavour to acknowledge and resolve grievances within a reasonable timeframe.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable law. The updated version will be posted on this page with a revised “Effective Date”. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Deccan Tourism & Hospitality Consultancy

Address: Hyderabad, Telangana, India

Phone: +91 90032 82671 / +91 81791 71963

Email: connect@deccantourismhospitality.com / deccantourismhospitality@gmail.com